Click to Visit

Click to Visit




 

10 Communication Mistakes CIOs Still Make
For years, CIOs have been fighting the stereotype that they're weak communicators, unable to speak the language of business or relate to anyone outside of IT. But by using practiced communication skills, many CIOs are proving how convincing, credible and captivating they can be -- in the boardroom and on the Web.
More >


Successful Companies Embrace the Promise of their Culture
Solving Customer Problems on the Frontline
Great Customer Service in Challenging Times
How to Find the Right CIO
The Power of Leadership Groups for Staying on Track
How To Motivate Your Sales Staff
Five Rules for Hiring the Right CIO
5 Surprising IT Skills That Hiring Managers Want Now
Are Your Co-Workers Killing You?
Intelligence Lost: The Boomers Are Exiting
Enchant Your Employees
Are You a Level-Six Leader?
People Change Management in Social CRM
Bad IT Management Habits: Break Them Before They Break You
Employees are an Essential Source of Customer Insight


Corporate Performance at Risk as Today's Rising Talent Prepares to Jump Ship
The Corporate Executive Board announced that the business world's rising stars are increasingly disengaged and actively seeking new employment opportunities. The findings are the result of a recent employee engagement study revealing that 25 percent of employer-identified, high-potential employees plan to leave their current companies within the year, as compared to only 10 percent in 2006. The study, also revealed that 21 percent of employees today identify themselves as "highly disengaged." This group has increased nearly three-fold since 2007. CEB's Corporate Leadership Council identified six tips companies can use to identify, re-engage, and more effectively manage high potential employees:

  • Stimulate. Emerging leaders need stimulating work, recognition, and the chance to grow. If not, they can quickly become disengaged.
  • Test. Explicitly test candidates for ability, engagement, and aspiration to make sure they're able to handle the tougher roles as their careers progress.
  • Manage. Having line managers oversee high-potential employees only limits their access to opportunities and encourages hoarding of talent. Instead, manage these high-potential employees at the corporate level.
  • Challenge. High-potential employees need to be in positions where new capabilities can - or must - be acquired.
  • Recognize. High-potential employees will be more engaged if they are recognized through pay, so offer them differentiated compensation and recognition.
  • Engage. Incorporate high-potential employees into strategic planning. Share future strategies with them and emphasize their role in making them come to fruition.
  • Hewitt Analysis Shows Steady Decline in Global Employee Engagement Levels
    While the economy is slowly recovering, a recent analysis by Hewitt Associates shows employee engagement and morale in the workplace are not. Almost half of organizations around the world saw a significant drop in employee engagement levels at the end of the June 2010 quarter -- the largest decline Hewitt has observed since it began conducting employee engagement research 15 years ago. This highlights the growing tension between employers -- many of which are struggling to stabilize their financial situation -- and employees, who are showing fatigue in response to a lengthy period of stress, uncertainty and confusion brought about by the recession and their company's actions.

    Hewitt's analysis suggests a clear link between employee engagement levels and financial performance. Organizations with high levels of engagement (where 65 percent or more of employees are engaged) outperformed the total stock market index even in volatile economic conditions. During 2009, total shareholder return for these companies was 19 percent higher than the average total shareholder return. Conversely, companies with low engagement (where less than 40 percent of employees are engaged) had a total shareholder return that was 44 percent lower than the average.


    About Us / Privacy Policy / Advertising Info


    RecognizeServiceExcellence.com

    3056 Calle Rosales
    Santa Barbara, CA 93105
    ph. 805.569.5761

    Survey Results: 2011 People Issues in Customer Support

    This survey examines the "people" issues that drive customer support operations: how satisfied customers are, how agents feel, how we supervise people and measure performance, and the systems we have in place to train and coach people.

    Get your copy today!!
     
    Interstate Batteries Selects VPI EMPOWER
    Jan-20-2012

    Electrolux Enables a Social, Mobile Workforce with IBM Software
    Jan-20-2012

    Young Professionals, College Students Admit They'll Go to Extreme Measures for Internet Access Despite IT Policies
    Jan-20-2012

    How to Succeed as a CIO in a New Company
    Jan-20-2012

    9 Surefire Ways to Destroy Employee Morale
    Jan-20-2012

    How to Say 'Sorry' to an Angry Customer
    Jan-20-2012

    Powered by RecognizeService
    Excellence.com

    The Top 10 Service and Support Best Practices

    By Peter J. McGarahan, Founder and President, McGarahan & Associates


    Flip the Funnel: How to Use Existing Customers to Gain New Ones
    by Joseph Jaffe
    Jan-20-2012

    Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce
    by Chip Espinoza, Mick Ukleja, Craig Rusch
    Nov-11-2011