|
Welcome
This webinar, conducted by SupportIndustry.com and presented by industry experts Pete McGarahan and Stephen Fenter, Director, Best Practices, SupportSoft, provides you with an insider's view of what is happening in the Service Desk today. Attendees will learn how implementing best practices and taking advantage of the latest support technologies can increase productivity and improve the performance of the Service Desk. |
April 7, 2008  |
|
|
|
|
|
| WorkforceLogic Adds Project Planning Module to Their HR Software Platform
Security tops the list of the technology skills that are most important to organizations today, according to the survey of more than 3,500 technology professionals in North America, Europe and Asia. But there is a significant gap in the security skills available among today's tech workforce, the survey reveals. Among organizations surveyed in nine countries with established IT industries (Australia, Canada, France, Germany, Italy, Japan, the Netherlands, United Kingdom, and United States), 73 percent identified security, firewalls and data privacy as the IT skills most important to their organization today. But just 57 percent said their IT employees are proficient in these security skills, a gap of 16 percentage points. The gap is even wider in five countries where the emergence of a strong IT industry is relatively recent (China, India, Poland, Russia, and South Africa). Among respondents in these countries, 76 percent identified security as the top skill their organization needs, but just 57 percent said their current tech staff is proficient in security.
The survey finds that 81 percent of executives consider employee retention an important business priority, a staggering jump from the 41 percent in 2007 who considered employee retention a top priority. The survey gathers turnover data from major U.S.-based organizations representing every major industry. This year's survey response was the largest yet, with over 600 participating organizations. What's interesting to note is that although there is a growing concern for employee retention as a business priority, executives seem to be more optimistic about their own situation than they are about others in their industry — expressing an "it won't happen to me" mentality. Almost 40 percent of respondents believe that turnover will increase within their industry, but only 21 percent expect their own turnover to worsen.
Of course, precious few movers and shakers have the perfect combination of skill, drive and lots of luck to become gazillionaires. So what about those of us simply looking for a solid job with a handsome paycheck? Manhattan, Hollywood and Silicon Valley may boast some of the richest residents in the country, but these hugely competitive places don't necessarily boast the best job prospects for the average American. If you want a good shot at getting ahead, look to Stafford County, outside Washington, D.C.; Forsyth County, outside of Atlanta; or Delaware County, outside Columbus, Ohio. These are the communities where income growth and job growth are the highest. To determine the best places to get ahead, Forbes.com compiled income and job data from the U.S. Census and Department of Labor Statistics. They looked at every county in the U.S., starting with data from the year 2000, and ranked where median income was rising the most quickly. They limited their list to counties where the median income was at least $75,000 in order to highlight places where people are well-off and getting ahead, as opposed to counties that went from low income to average income. Then, to further highlight places where paychecks are earned -- as opposed to places that are bedroom communities or retreats for the rich -- they took into account job growth data going back to 2000. That allowed them to measure where jobs, and local economies, have boomed. The places that experienced prolonged income and job booms since 2000 are often satellite economies of larger cities. Within a metropolitan area, the central city is typically the driving force of the economy. But as suburban counties develop, they often turn into secondary economic centers with their own industry and jobs. The complete top 10 list:
Among the key results of the ARAG Legal Woes study:
The Legal Woes Study indicated that one out of eight employees worked for an employer that offers legal plans at work while seven out of 10 said they believe legal plans would be useful in resolving personal legal needs. Because legal woes take a heavy toll on workplace productivity and can affect business profitability, concerned employers are looking for effective ways to address this issue and many are considering the addition of legal plans to their benefit packages. |
|
Join us for the Services Industry Summit - eService Strategies and Challenges, April 21-23, 2008 in historic Charleston, SC. Industry luminaries from leading organizations will share their insights and discuss the latest issues and trends in the areas of eservices, knowledge management and others! |
| HR Data Breaches Can Leave Holes in Corporate Pockets
|
 Here Comes Everybody: The Power of Organizing Without Organizationsby Clay Shirky Blogs, wikis and other Web 2.0 accoutrements are revolutionizing the social order, a development that's cause for more excitement than alarm, argues Shirky. Readers will appreciate the Gladwellesque lucidity of his assessments on what makes or breaks group efforts online: Every story in this book relies on the successful fusion of a plausible promise, an effective tool, and an acceptable bargain with the users. The sum of Shirky's incisive exploration, like the Web itself, is greater than its parts. More books can be found in the RecognizeServiceExcellence.com Required Reading section: http://www.recognizeserviceexcellence.com/ |
|
The majority of respondents (81%) in CRMindustry.com's "2008 Trends in Customer Relationship Management (CRM)" survey are happy with the overall performance of their CRM technology vendor. The research, conducted in November - December 2007, surveyed high-level CRM executives representing a range of industries. The data gathered provides valuable insight into the issues and challenges important to those responsible for CRM in their organization. To get a complimentary copy of the executive summary, as well as view the graphs, Click Here... |
| Manage
Your e.Newsletter Subscription Editorial
suggestions, feedback & comments: Advertising
Information: Thank you for reading
RecognizeServiceExcellence.com's weekly newsletter! |
|
||||
