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November 12, 2007  |
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| Kaba Chosen by Kaman Aerospace for Workforce Management Optimization
The survey also revealed the number of threats of violence has increased by one-third in the past year, and the number of incidents per 100 stores has shot up by 18%. The annual survey is thought to be the most authoritative measure of retail crime in the UK. It drew responses from retail companies trading in a full range of sectors through 10,054 outlets in the UK. The BRC said many retailers were angry that retail crime was treated so lightly. This had led to under-reporting of incidents, especially among smaller retailers who believe retail crime is not taken seriously by police or the judiciary, the consortium said.
According to the Salary Guide, lead applications developers, who manage software development teams and projects, will see the greatest starting salary gains of any job classification in 2008, with base compensation expected to rise 7.6 percent, to between $80,250 and $108,000 annually Base compensation for applications architects — who design major architectural aspects of an application, including interface and infrastructure — is projected to increase 7.5 percent next year, to a range of $87,250 to $120,000. Messaging administrators should see starting salaries increase 7.1 percent, bringing them to the range of $55,000 to $77,750 annually Other key findings from the Robert Half Technology 2008 Salary Guide include:
Industries forecasting particularly strong demand for IT professionals in 2008 include financial services, healthcare and commercial construction. However, hiring activity varies significantly by geographic region.
Twenty-nine percent of call center job seekers voted that there is an average number of opportunities for career advancement in the call center industry while only 25% voted that there is an above average number of opportunities for career advancement in the call center industry. According to AMCI, call centers require more diverse skills than perhaps any other part of the organization. Customer behavior, information systems technologies, queuing theory, forecasting, statistics, human resources management, training, written and verbal communication skills, reporting, real-time management, and strategy are all an inherent part of the environment. But as the study findings suggest, the call center community has a way to go to communicate these opportunities to the job market.
The national study of 411 full-time employees with medical benefits found that employees are keenly aware that stress negatively affects them in the workplace, with 94 percent of respondents reporting that their stress level affects job performance. However, in contrast, 52 percent of employees said their employer does not address stress, work/life balance or mental/behavioral health with employees. Moreover, 40 percent of employees said they aren't aware of what mental/behavioral health benefits are offered by their employer. More than one-third of respondents (35.7 percent) would be more likely to use their mental/behavioral health benefits if their employer did a better job of promoting them. Results from the new survey showed that employees know mental health is important to their overall health and that stress significantly affects them in the workplace. It showed that 95.6 percent think mental and behavioral health is very (75.3 percent) or somewhat (20.3 percent) important in determining overall health. Employees are aware that stress negatively affects them in the workplace, with 94 percent believing their stress level affects job performance. Additionally:
The national survey also discovered that workers think their employers do not place enough emphasis on mental health and do not adequately communicate their current mental health benefits to employees.
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Feel
like your support team is on the losing side of a Red Rover game? Download the "Best Practices for Retaining Top Technical Talent", research report to discover expert recommendations for the most effective way to accomplish this goal. Click here to download the white paper...
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| Getting Certified: Is it Really Necessary?
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 Growing Great Employees: Turning Ordinary People into Extraordinary Performers by Erika Andersen (Author) The management lessons Andersen distills from her career as a consultant to corporations like MTV and Bank of America are not innovative — most executives have heard about the importance of listening and establishing clear lines of communication. The centerpiece of her technique is a form of personality typing developed in the 1960s to measure workers based on their assertiveness, responsiveness and versatility. Evaluating employees through these "social styles" templates, Andersen promises, will help determine "how they like and need to be managed." More books can be found in the RecognizeServiceExcellence.com Required Reading section: http://www.recognizeserviceexcellence.com/ |
| Visit the SupportIndustry.com Blog White Paper: Using Web-based Support Tools to Improve Customer Service
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