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December 10, 2007

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Discovery Communications Implements Globoforce Employee Recognition Solution
Globoforce, a provider of strategic, on-demand employee recognition solutions, has announced that Discovery Communications has chosen to partner with Globoforce to develop a recognition program as part of its overall employee engagement strategy. The Globoforce system delivers a comprehensive recognition solution with automated processes for nomination, employee redemption and management reporting. The software is customized to fit the needs of a particular company’s employee engagement portfolio and overall business strategy.


StepStone Unveils Integrated Talent Management Solution

StepStone Solutions, a provider of on-demand talent management solutions, has announced the latest release of its Total Talent Management Solution featuring seamless integration between the company’s i-GRasp recruitment management application and its ETWeb talent management solution. The enhanced solution enables customers to aggregate, assess and share talent data across multiple HR processes – from recruitment and performance management to succession planning, learning management and compensation management – strengthening enterprise-wide collaboration and ensuring the alignment of workforce and business goals through important checks and balances.


GE SeaCo Buys HR Software from Snowdrop

GE SeaCo Services Limited, a worldwide equipment leasing supplier, has bought HR software from Snowdrop to consolidate its employee data and ensure international legislative compliance. GE SeaCo employs 220 employees over 20 countries, from London, Italy, Sydney and New York, through to Moscow, China, Korea and Taiwan. Initially, GE SeaCo will implement Snowdrop’s Evergreen (personnel records management) and U-Access (employee and line manager self-service) modules, to be accessed by the five members of its HR team, across the world. Snowdrop’s SDS (Snowdrop Directory Services) tool will also be implemented at the end of the year to assist the company with SOX compliance.


U.S Companies More Active in Promoting Exercise and Healthy Eating

While U.S. corporations have become more vocal in preaching the virtues of healthy eating and exercise, they continue to stock their vending machines with junk food, according to a new national survey. Fifty eight percent of U.S employees said their companies are “very active” or “somewhat active” in offering employees information about exercise and healthy eating to prevent obesity. Yet 75% of U.S. workers whose companies have vending machines said the machines mostly contain junk food such as potato chips, cookies, and candy bars.

The yearly survey of 752 US workers was conducted in May and June 2007 by Harris Interactive for The Marlin Company. In the poll, just 36% of workers said their company was “very active” or “somewhat active” in offering information about exercise and healthy eating, 22% fewer than in 2007. The number of employees whose companies were “not at all” or “not very active” has dropped from 63% in 2004 to 41% in 2007. Meanwhile, it seems that companies have not made the same strides to discourage junk food consumption. In the 2004 survey, 84% of workers whose companies had vending machines said their workplace vending machines were stocked with snacks, such as potato chips, cookies, and candy bars, a difference of just 9% over 2007.

While nearly one third (29%) of workers surveyed said more than half of their coworkers have an unhealthy diet, the majority (87%) do not believe overweight or obese employees would be more or less likely to receive job promotions.

Company size influences how actively employers offer information about exercise and healthy eating to employees. Seventy eight percent of workers in larger companies (1,000+ employees) said their company was “very active” or “somewhat active” at promoting these healthy habits, compared to 49% workers in companies of 100 employees or fewer. On the other hand, workers in larger companies (1,000+ employees) were more likely to have unhealthy temptations. Seventy one percent of workers in larger firms (1000+ employees) said company vending machines contain snacks, such as potato chips, cookies, and candy bars, compared to 45% of workers at smaller companies (100 employees or fewer).
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Women’s Participation in Technology

The National Center for Women & Information Technology (NCWIT) has released the NCWIT Scorecard, a research report that measures the participation of girls and women in IT and computing. NCWIT created the Scorecard to serve as a benchmark for and increase the visibility of women’s participation in IT.

Key findings from the survey:

  • Girls comprise fewer than 15 percent of all Advanced Placement (AP) computer science exam-takers, the lowest representation of any AP discipline.
  • Between 1983 and 2006, the share of computer science bachelor’s degrees awarded to women dropped from 36 to 21 percent.
  • In the U.S. workforce women hold more than half of professional positions overall, but fewer than 22 percent of software engineering positions.
  • Within the top Fortune 500 IT companies, fewer than five percent of Chief Technical Officers are women.

The Scorecard’s findings suggest that women’s lack of participation in the IT workforce is leaving IT professions with a shrinking pool of qualified professionals. In addition, data in the NCWIT Scorecard imply that women’s participation could have a profound impact on innovation and economic competitiveness.
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Positive Employee Endorsement of Automatic Enrollment in 401(k) Plans

A new study of employer-sponsored retirement plans shows that employees are nearly unanimous in their support of being automatically enrolled in their companies’ 401(k) plans.

The study was conducted by Harris Interactive on behalf of Retirement Made Simpler (RMS), a coalition formed by AARP, the Financial Industry Regulatory Authority (FINRA), and the Retirement Security Project (RSP) to improve the way Americans save for retirement.

The Retirement Made Simpler study found that 98 percent of U.S. adults currently enrolled in an automatic 401(k) plan agree they are glad their companies offer this savings vehicle, with nearly four in five (79 percent) of them expressing strong agreement. In addition, of those who were automatically enrolled, only seven percent opted-out of the plan. The study also found that 95 percent of adults in automatic 401(k) plans agree that automatic enrollment has made saving for retirement easy and 85 percent agree that it has helped them start saving for retirement earlier than they had planned.

These newly released findings point toward automatic 401(k)s as a key strategy to address the serious shortfalls in retirement savings facing Americans. According to RSP, half of all households with 401(k) accounts have less than $15,000 saved in their 401(k)s. Automatic 401(k)s can help more people save significantly more over time, particularly if they increase, or escalate, the percentage of their pay they contribute to their 401(k).

According to RSP, companies using automatic 401(k)s commonly see employee participation rates soar to between 85 and 95 percent, boosting participation especially among lower-income and minority workers who typically have lower participation rates.
More...


Where HR Spent Marketing and PR Dollars in 2007

A majority of human resource and employee benefits suppliers will increase their search engine optimization (SEO) budgets in 2008, according to a new buyers’ survey report from HRmarketer.com. Blogging, podcasting and other social networking tactics will also see greater use in the new year, according to the research.

The latest report examines the marketing and PR activities most important to HR suppliers and their budgeting plans in 2008, as well as the activities that generate the most sales leads.

Key trends identified in the report:

  • The growth of direct e-mail marketing and the devaluation of print advertising.

Increased use of blogging, podcasting and social networking among smaller vendors as a means of lead generation.

  • A reluctance among larger vendors to embrace online marketing (Web 2.0) trends, although that will continue to change in 2008.

More...


More Companies Need to Focus Recruiting Efforts on Retention

Bernard Hodes Group, a provider of integrated talent solutions, has announced the results of its Hodes 2007 Workplace Study -- Playing for Keeps/Recruiting for Retention. The survey was conducted among both full and part-time employees, and focuses on drivers for retention and how companies should focus recruiting efforts on retaining top talent.

Turnover, regardless of industry, is costly and some reports show that the estimated cost of a single vacancy for some jobs has been calculated to cost anywhere from $7000-$12,000 per day. The estimated 2007 annual voluntary turnover rate based on statistics from the U.S. Bureau of Labor is about 24 percent.

According to the Hodes study, workers seek employers who have a cohesive workplace culture and offer benefit packages that include options such as work/life balance and flexible scheduling options.

Survey findings include:

  • The top two reasons employees are looking or are open to new employment are: limited career path (51%) and compensation (benefits and pay) not in line with skillset (50%).
  • Of those surveyed, 21 percent reported that at some point in their career they had returned to work for an employer from whom they had previously resigned.
  • Sixty percent responded that they would reapply for the same job at the current employer.

More...


Most Unusual Coffee Break Activities

When you have project files piled so high on your desk that you can't see your neighbor in the next cubicle, what's the only thing that gets you through the day? For many workers, it's their daily coffee break. According to a new CareerBuilder.com survey, 49 percent of workers take a coffee break at least once during the workday and 32 percent take a coffee break twice a day or more.

However, not all workers are merely drinking java during these breaks, and CareerBuilder.com has named the top 10 most unusual activities workers did on their coffee breaks in this year's survey:

  • Proposed marriage.
  • Judged a "Best Legs" contest.
  • Shrink-wrapped a co-worker's new car.
  • Did step aerobics by their cubicle.
  • Left the office to chase a weasel outside.
  • Had a burping contest.
  • Ran a race in a wedding dress.
  • Kissed another employee in the stairwell.
  • Did a fast re-enactment of the Rocky Horror Picture Show."
  • Walked a new-born turkey around the building.

When asked if workers search for jobs during their coffee breaks, only 15 percent said yes. However, when broken down by industry, banking and finance workers are the most likely to search for a job during their coffee breaks, at 29 percent, followed by healthcare at 21 percent.
More...





Customer Roundtable

Join Microsoft and Air Products to learn the challenges facing Service Desks today....and what they each did to address them within their own organizations.

During this Webinar you will:

  • Compare notes on the challenges of managing an enterprise wide service desk
  • Discuss current strategies that are being employed to address these challenges
  • Understand how service desk leaders are driving innovations and service delivery through automation

Don't Miss this Opportunity to Learn from Industry Leaders.

Customer Roundtable - December 13, 2007, 11:00 am PST

REGISTER NOW...




The Evolution Of the CIO
At the annual meeting of the Society for Information Management, rumor had it that a bombshell was buried in the results of the organization's annual IT management survey. And so there was: The percentage of CIOs and other top IT executives reporting directly to CEOs had fallen dramatically from the year-earlier survey. At the same time, the percentage of CIOs reporting to the company CFO has risen, to 29% from 25%. The implication? The CIO's influence is waning.
Full Article...


Growing CEOs from the Inside

Who is the best CEO candidate? An insider with intimate knowledge of your company, or an outsider who is ready to put sacred cows out to pasture? The answer, says HBS professor Joseph L. Bower, is both. In this Q&A, he discusses why inside-outsiders are the key to succession planning.
Full Article...


Anger Management in the Training Room

The demand for anger management training has been steadily increasing since around 2001, says Robert Agar-Hutton of Protectics Limited, specialists in the management of anger, aggression, violence and stress. “It seems to be an ongoing issue in many sectors,” he says. The same phenomenon has been noted by Michael Miles, managing director of Elite Training European Ltd, who believes that a key reason for the increase in angry behavior is the rapid changes that have taken place in our society. “Our expectations have changed,” he says. “We expect everything to happen faster and get frustrated if they don’t. If we are not getting results fast enough, we get angry.”
Full Article...


How to Recruit and Retain the Net Generation

In his 1997 book Growing Up Digital: The Rise of the Net Generation, Don Tapscott predicted that the children of baby boomers would make up an enormously influential group as the first generation to grow up surrounded by high-tech tools and toys. In a new book, Grown Up Digital, Tapscott revisits the so-called Net generation to take a look at how they are already affecting the workplace with their unique attitudes and aptitudes. In an interview with Computerworld, Tapscott said the Net generation has unique talents to offer to employers, which must adapt their hiring and workplace processes to effectively recruit and retain them.
Full Article...


Bonus Busting

Bonuses, free trips, trophies -- such rewards supposedly reinforce positive behavior and promote workplace productivity, right? "Not so!" insists at least one expert. In fact, they do just the opposite.
Full Article...



The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow
by John C. Maxwell

Why do some people consistently inspire others to follow their lead? According to John C. Maxwell, it's the "character qualities" they possess. In The 21 Indispensable Qualities of a Leader, Maxwell identifies these top traits as character, charisma, commitment, communication, competence, courage, discernment, focus, generosity, initiative, listening, passion, positive attitude, problem-solving, relationships, responsibility, security, self-discipline, servanthood, teachability, and vision -- and then defines them in ways that readers can absorb and utilize.

For more information, or to order your copy...

More books can be found in the RecognizeServiceExcellence.com Required Reading section: http://www.recognizeserviceexcellence.com/





Visit the SupportIndustry.com Blog
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White Paper: Using Web-based Support Tools to Improve Customer Service
This informative white paper examines the latest trends and technologies in using Web-based support tools to improve customer service.
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Multichannel Service & Support Survey of Executives: Report of Findings
Supportindustry.com and eGain Communications Corp. recently conducted a survey of contact center, helpdesk and customer service managers and executives, focusing on multichannel customer service and support -- its importance, the current state of their multichannel capabilities and challenges in implementing and managing it.

To get a complimentary copy of the report, click here: http://www.supportindustry.com/research.htm





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