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2006 Service & Support Technology Showcase
The 2006 version of our Service & Support Technology Showcase is now available! This valuable, in-depth buyer’s guide features the latest tools and technologies in the support services industry that enable support operations to deliver superior customer service.
http://www.recognizeserviceexcellence.com/techshowcase/index.htm

White Paper: The Role of Web-Based Self-Service in the Support Organization
Today, as enterprise knowledge and content management takes on greater importance, self-service technologies are allowing users to search disparate, dynamic data sources using such sophisticated search mechanisms as natural language processing, precision optimization and adaptive learning. Not only are users exploiting Web-based channels to find answers to questions, diagnose problems and download fixes, but to perform such transactional duties as product registration, email opt-ins, user profile enhancements, service agreement updates and more. (please note – you will need your member log-in to view this white paper)

Read the full white paper
http://www.supportindustry.com/members/selfservice_wp_2005.htm

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Editorial suggestions, feedback & comments:
Carolyn Healey, Editor - chealey@recognizeserviceexcellence.com

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