Tech Support Salary Survey shows "dramatic upturn" in pay levels
Tech support salaries rose significantly across the board during 2007, according to the latest annual salary survey conducted by the Association of Support Professionals (ASP). The ASP's 13th annual Technical Support Salary Survey, which reflects compensation data supplied by 148 participating support organizations, found double-digit pay gains in five of the seven job categories that the survey tracks, with 8%-9% raises for two other groups.
The upturn in salary pay reflects several converging trends in the support and services world, the report notes. These include a tight employment market, customer pressure for higher-quality support, greater employee productivity, lower employee turnover, and less hiring of lower-paid entry- level staff.
Tech and Telecom Companies Continue to Rely on Traditional Recruitment Methods Despite Talent Shortage
With technology and telecommunications companies still looking to lure talent using traditional compensation-based approaches, there is a disconnect between HR practices and candidates’ priorities, according to a new Deloitte survey. The study found that the vast majority of companies in these sectors are relying on financial incentives to attract and retain employees. In contrast, the study found that today’s workforce values greater freedom in schedules and control of where and how they work over financial compensation.
Key findings of the survey include:
Two-thirds of respondents expect their workforce to grow by at least 6 percent over the next 12 months, and only 6 percent expect their workforce to shrink.
Respondents that fail to address their talent management challenges over the next three years will feel the pain where it really hurts: in limited growth, increased time to market, reduced innovation, damage to customer relationships, and more.
Forty-four percent of respondents have either not defined a list of critical skills for future growth or are in need of updating their list to meet current needs.
Roughly a third of respondents regularly discuss the talent shortage at board meetings, while another third discuss it once or twice a year. Moreover, nearly half of the surveyed companies have started to conduct workforce planning to identify critical skills and talent gaps.
|
