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Three Steps to Hiring Motivated Employees
Organizations all over the world do it every day with their employees: they put good people in the wrong roles and then can't figure out why they fail. This article presents three steps that can help your contact center hire employees who will be successful and motivated on the job.

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The IT Leader's Hero Quest
Leading at the Speed of Thought
A Star is Saved: A Five-Point Plan for Retaining Your Best People
Service Level Targets: One Size Does Not Fit All
To Coach or Not to Coach? That is the Question
Think Before You Fire: The Cost of Replacing IT Talent
Seven Tips for Keeping the Right Personnel
Happy Workers = Productive Workers
Get Support for the Staff You Need
Top 5 Staffing Models for Today's Contact Centers
Managing Your Reputation Online
Internal Quality Monitoring Prohibits Customer-Centricity
Meet "Generation SaaS"
A Master Financial Plan
In Science and Technology, Efforts to Lure Women Back


Thirty Percent of Workers Whose Companies Have Experienced Layoffs Reported They are Burned Out
Workers who have survived layoffs within their organizations are facing new challenges in the forms of increased workloads and heightened stress, according to CareerBuilder's latest survey of more than 4,400 workers nationwide. Forty-seven percent of workers reported they have taken on more responsibility because of a layoff within their organization. Thirty-seven percent said they are handling the work of two people. Thirty percent feel burned out. CareerBuilder recommends the following tips to keep stress levels in check:

  • Don't over-promise. If two or more projects come up at the same time, work with your supervisor to identify which takes precedence and establish reasonable timelines.
  • Take time to recharge. Go for a walk on your lunch break. Take a personal day. Get eight hours of sleep. Ultimately, recharging your battery will serve you and the company better.
  • Cut the e-leash. Unless needed, turn off electronic devices at a certain time of the day to designate the end of that workday and avoid getting caught up in discussions that can wait until the morning.
  • Explore flexible work arrangements. More employers today are open to offering telecommuting and other options that may help to provide a better work/life balance.
  • Don't get caught up in the rumor mill. Forty-two percent of workers reported they are fearful of layoffs within their organization. Ignore speculation and focus on the task at hand.
  • Workaholics now working 2-6 hours a week in bed
    Over a quarter of UK employees are so work obsessed they can't resist using a mobile device such as a laptop in bed before they go to sleep according to a survey released by CREDANT Technologies. The survey discovered that of those people who do work in bed, 57% do so for between 2 and 6 hours every week, little wonder that the survey also found that the majority of their bed companions found their partners' obsession with their mobiles "a very annoying habit". A staggering 8% of people admitted that they spend more time on their mobile devices during the evening than talking to their partners!

    Almost half the respondents (44%) admitted they are holding important work documents on their mobile devices of which 54% were not adequately secured with encryption. This will sound alarm bells for the many in-house IT departments who are tasked with trying to secure an ever increasing mobile workforce who are using data on the move and consequently losing more unsecured data than ever before. The most favored way to connect to the Internet, and subsequently back to the office, whilst lying in bed is via a wireless network (87%). Disturbingly, almost a fifth of people spoken to are using a wireless network that they know is insecure, with 56% down/uploading company information.


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