Click to Visit

Click to Visit




 
Three Steps to Hiring Motivated Employees
Organizations all over the world do it every day with their employees: they put good people in the wrong roles and then can't figure out why they fail. This article presents three steps that can help your contact center hire employees who will be successful and motivated on the job.

More >



Managing with the Brain in Mind
Developing Managers for Team-Driven Success
How Workforce Management Decisions Can Ruin Everything
Helpdesk Heroes or Unappreciated Geeks?
Does a Tech Manager Need to be Tech-Savvy?
Six Ways to Beat Executive Job Stress
Good Business
The Customer Web
5 Ways to Create a Shared Stake in Success
What IT Can Learn From Pro Sports
Understanding Users of Social Networks
12 Questions to Measure Employee Engagement
Don't Report to the CEO? Maybe That's OK
Six Ways to be Happier at Work
The Process of Empowerment


Economy Drives Midsize Companies to Work Smarter, Leaner
A new study by IBM of midsize organizations in 17 countries shows that companies have not been deterred from their plans for strategic IT initiatives, which range from information management and security management to social media and cloud computing -- despite a clear recognition of the need to cut costs in a difficult economy., IBM's study reveals five key trends:

1. The highest-priority technology solution, chosen by 75 percent of respondents, is Information Management, which turns mountains of data into meaningful insights

2. The most pressing business challenges include increasing efficiency and productivity (80 percent), improving customer care (74 percent) and better use of information (72 percent)

3. The impact of the economy on IT budgets has caused 53 percent to actually increase or re-prioritize their spending, with 37 percent reporting a decrease

4. Despite the economy, more than two-thirds of those surveyed are planning or currently implementing their top IT priorities

5. A majority of firms view their primary IT provider as a technology advisor or IT and business consultant, with 25 percent seeing the relationship as purely transactional

Thirty Percent of Workers Whose Companies Have Experienced Layoffs Reported They are Burned Out
Workers who have survived layoffs within their organizations are facing new challenges in the forms of increased workloads and heightened stress, according to CareerBuilder's latest survey of more than 4,400 workers nationwide. Forty-seven percent of workers reported they have taken on more responsibility because of a layoff within their organization. Thirty-seven percent said they are handling the work of two people. Thirty percent feel burned out. CareerBuilder recommends the following tips to keep stress levels in check:

  • Don't over-promise. If two or more projects come up at the same time, work with your supervisor to identify which takes precedence and establish reasonable timelines.
  • Take time to recharge. Go for a walk on your lunch break. Take a personal day. Get eight hours of sleep. Ultimately, recharging your battery will serve you and the company better.
  • Cut the e-leash. Unless needed, turn off electronic devices at a certain time of the day to designate the end of that workday and avoid getting caught up in discussions that can wait until the morning.
  • Explore flexible work arrangements. More employers today are open to offering telecommuting and other options that may help to provide a better work/life balance.
  • Don't get caught up in the rumor mill. Forty-two percent of workers reported they are fearful of layoffs within their organization. Ignore speculation and focus on the task at hand.

  • About Us / Privacy Policy / Advertising Info


    RecognizeServiceExcellence.com

    3056 Calle Rosales
    Santa Barbara, CA 93105
    ph. 805.569.5761

    Customer Support Megatrends and Next Practices: 2010 Update

    This white paper discusses the eight megatrends transforming customer support organizations today, and best practices to make the most of the unique opportunities each megatrend presents.

    Get your copy today>>
     
    LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk
    Jul-16-2010

    Praxis Introduces RedPrairie Workforce Management
    Jul-16-2010

    IT Salary Survey Reflects Optimism in IT Sector
    Jul-16-2010

    Survey Spotlights Consumers' Influence on Enterprise IT
    Jul-16-2010

    Supervisor Training: Status Quo is No Longer Safe
    Jul-16-2010

    The Knowledge-Sharing Imperative
    Jul-16-2010

    Powered by RecognizeService
    Excellence.com

    The Top 10 Service and Support Best Practices

    By Peter J. McGarahan, Founder and President, McGarahan & Associates


    The Why of Work: How Great Leaders Build Abundant Organizations That Win
    by Dave Ulrich, Wendy Ulrich
    Jul-16-2010

    Work Your Strengths: A Scientific Process to Identify Your Skills and Match Them to the Best Career for You
    by Chuck Martin
    Jun-18-2010