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| Interstate Batteries Selects VPI EMPOWER | |||||||||||||
| VPI, a provider of analytics-enhanced contact center quality monitoring, performance management and workforce optimization solutions, announced that Interstate Batteries has the VPI EMPOWER performance optimization suite to maximize the quality and performance of its customer service center. VPI EMPOWER is designed to enable business organizations to proactively cultivate exceptional customer experience and improve agent attitudes and behaviors. VPI's proven system design approach, based on six sigma continuous improvement principles, provides powerful workforce optimization solutions that deliver value quickly and cost-effectively -- designed for fast deployment, customization and training. | |||||||||||||
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[Full Article]
Jan-20-2012
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| Electrolux Enables a Social, Mobile Workforce with IBM Software | |||||||||||||
| IBM announced that Electrolux, a provider of appliances, is using IBM social software to connect its workforce in 60 countries and encourage a deeper level of innovation and knowledge sharing. Electrolux has seen the number of internal online communities, networks and microblogs grow rapidly. The intranet, powered by IBM Connections and Microsoft SharePoint, contains more than 100 information portals managed by more than 450 editors, and contains 15,000 monthly and 9,000 daily readers. With over 1,100 collaboration spaces with 8,500 members, Electrolux employees are engaging in ways never seen before. | |||||||||||||
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[Full Article]
Jan-20-2012
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| SAManage Brings IT Asset Management Capabilities to Zendesk | |||||||||||||
| SAManage, a provider of SaaS-based IT asset and service management software, and Zendesk, a cloud-based help desk software provider, announced the availability of SAManage IT Asset Management for Zendesk. SAManage IT Asset Management solution provides companies with instant visibility into the IT assets across their network, and helps track the technology assets they own and use. Using SAManage, customers can know exactly where each asset is located, who is using it, and what is the asset configuration. The SAManage / Zendesk integration empowers agents to view the asset configuration and reduce the time it takes to resolve issues with each asset. | |||||||||||||
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[Full Article]
Dec-10-2011
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| Nice Systems To Acquire Merced Systems For Up To $170M | |||||||||||||
| Nice Systems Ltd. has agreed to acquire business software applications company Merced Systems for up to $170 million, a purchase it expects to add to results next year. Under the terms of the agreement, Nice will acquire Merced for a total consideration of roughly $150 million, net of cash acquired. In addition, the company will pay Merced up to $20 million in cash subject to the company meeting certain performance targets. The deal is expected to close in the first quarter of next year. | |||||||||||||
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[Full Article]
Dec-05-2011
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| OAISYS Launches Tracer and Talkument Call Recording Solutions Version 7.1 | |||||||||||||
| OAISYS, a provider of call recording and contact center management solutions, announced the general availability of Version 7.1 of its Talkument and Tracer call recording software solutions. Version 7.1 adds three new core features of interest: Cloud Licensing, Live Desktop Monitoring and Caller Location Mapping for enhanced administering, monitoring and management within the contact center. | |||||||||||||
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[Full Article]
Nov-11-2011
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