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| LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk | |||||||||||||
| LiveTime Software, a provider of Web, SaaS and Cloud-enabled ITIL 3 Service Management (ITSM) and Service Desk software, announced it has achieved PinkVERIFY certification of 11 ITIL V3 Processes. This most recent milestone demonstrates LiveTime's commitment to open standards and best practices to help businesses deliver more effective, efficient, and auditable customer service and support. LiveTime 6.1 now includes Financial, Release and Deployment Management as part of the overall solution – at no additional charge. Financial management includes the ability to model the cost of services and perform what-if scenarios for forecast modeling. | |||||||||||||
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[Full Article]
Jul-16-2010
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| Praxis Introduces RedPrairie Workforce Management | |||||||||||||
| RedPrairie Corporation, a productivity solutions provider, announced that Praxis, a Dutch do-it-yourself retailer, has implemented RedPrairie Workforce Management in over 100 stores. As a result, Praxis has improved its demand forecasting. The solution starts with RedPrairie's proprietary forecasting engine producing a demand forecast for each store down to 15-minute intervals. The scheduling solution then matches available labour against the forecast, taking account of factors such as employee skills, indirect tasks and legal requirements, thereby producing the optimal workforce plan. | |||||||||||||
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[Full Article]
Jul-16-2010
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| Harris Bank Selects Enterprise Workforce Optimization Solution Provider GMT | |||||||||||||
| GMT Corp., a provider of enterprise workforce management and performance optimization solutions, announced that Harris selected GMT to satisfy its branch workforce optimization requirements. GMT's Planet enterprise workforce optimization solution will provide capacity modeling and scheduling for all Harris branch employees working in the company’s branches throughout Illinois, Indiana and Wisconsin. | |||||||||||||
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[Full Article]
Jun-18-2010
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| CodeBaby Launches CodeBaby Studio 4.0 | |||||||||||||
| CodeBaby has unveiled its latest software, CodeBaby Studio 4.0. The eLearning product allows companies to quickly and easily create engaging online training using 3D avatars. Along with the updated, easy-to-use interface, CodeBaby Studio 4.0 has two motion capture (mocap) characters available now and more available later this year. Additionally, the software reads MP3 formats and is Windows 7 compatible. With automatic lip-sync and auto-animate, users do not need animation experience to create a customized CodeBaby Conversation. Users simply choose a CodeBaby Character, upload audio, and animate to create a memorable training session. | |||||||||||||
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[Full Article]
Jun-18-2010
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| Parature Announces Parature for Facebook | |||||||||||||
| Parature, a provider of on-demand customer service software, announced Parature for Facebook, the industry's first customer service and support application on Facebook fan pages. Parature for Facebook will enable organizations to easily be where their customers are to engage in conversations -- that are going on with or without them -- and to deliver quality support directly from their company's Facebook fan page. From the moment that Parature for Facebook is installed, organizations can monitor their Facebook wall conversations, posts and comments in real time, gaining a whole new level of customer visibility and engagement. Parature customers can enable their fans to search their knowledgebase, submit tickets and chat with customer service agents directly from Facebook using Parature Customer Service software. | |||||||||||||
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[Full Article]
May-14-2010
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