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| Deloitte Announces a Customized Self Service HR Portal to Empower Managers | |||||||||||||
| Deloitte has released the HR Gateway Solution Accelerator, a new self-service human resources (HR) portal designed to provide an intuitive graphical user interface to extend existing enterprise applications. The portal is constructed to be easy to use and can help managers execute transactions using customized workflows that hide underlying application details and present the information in commonly understood terminology. This degree of simplicity can facilitate an organization’s ability to achieve increased adoption while managing training costs and time for their transformation projects. | |||||||||||||
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[Full Article]
Nov-16-2012
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| SoundBite Communications Enhances Compliance Suite for Contact Centers | |||||||||||||
| According to SoundBite Communications, exposure to compliance risk is at an all-time high. Contact centers are operating in an uncertain and tightening national and local regulatory environment, increasing the cost and complexity of doing business. At the same time, consumers are filing lawsuits at a record pace, many times resulting in organizations paying hefty fines. SoundBite’s Compliance Solution Suite helps contact centers mitigate risk by: preventing prohibited numbers from being contacted; ensuring agents adhere to requirements; keeping up with consumer mobility and phone portability; controlling contact frequency; and managing consumer consent and profile data. | |||||||||||||
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[Full Article]
Nov-16-2012
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| Cargill Selects Kenexa to Conduct Global Employee Engagement Survey Services | |||||||||||||
| Kenexa, a provider of business solutions for human resources, announced that Cargill, an international producer and marketer of food, agricultural, financial and industrial products and services, has agreed to use Kenexa to implement, develop and oversee an employee engagement survey to its entire workforce of 140,000 employees around the world. Cargill has signed a three-year agreement with Kenexa to administer an employee engagement survey. Kenexa will provide Cargill an employee engagement survey in a web-based format and paper version that will be translated into 29 different languages. | |||||||||||||
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[Full Article]
Oct-19-2012
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| KnoahSoft Announces General Availability of Harmony 3.5 Workforce Optimization Solution | |||||||||||||
| KnoahSoft, a workforce optimization (WFO) solutions provider, announced the general availability of Harmony 3.5, the newest version of its secure, cloud-ready, web-based WFO platform. Harmony 3.5 delivers a range of new capabilities to streamline the user experience, and improve productivity and agent effectiveness. This new version of Harmony also features additional reporting capabilities around existing Recorder related reports. Sixteen new templates, as well as report categorization and snaphsot views, will now be available to users. They can choose from quarterly, monthly, weekly and daily reporting modules with the option to view report data in various ways. | |||||||||||||
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[Full Article]
Oct-19-2012
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| KARL STORZ to Benefit from the Power of Customer Feedback with Verint Vovici Solution | |||||||||||||
| Vovici, a Verint Systems company, announced that KARL STORZ has implemented its Enterprise Feedback Management (EFM) software as a cornerstone to the company’s new Voice of the Customer (VoC) program. Adding Verint’s Vovici Enterprise Feedback Management™ software to the organization’s current workforce optimization (WFO) solution supports its focus on better understanding customers’ wants, needs and expectations, and its ability to apply that intelligence to enable more effective business decisions. | |||||||||||||
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[Full Article]
Sep-21-2012
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