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| Simple Gestures Count the Most | |||||||||||||
| One of the best kept secrets in management today is the power of recognizing employees. Study after study has demonstrated that what employees most want is to be acknowledged for the job they do day in and day out. This recognition does not have to be anything fancy ? in fact, the simpler and more direct, the better. One of the most motivating forms of recognition as reported by employees is very simple indeed: taking the time to personally thank an employee for something they did well. | |||||||||||||
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[Full Article]
Feb-04-2007
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| Who Rises to Power in American Business? | |||||||||||||
| Who achieves success and power in the United States? In the twentieth century, the easiest path to power was available to certain individuals—mainly men, mainly white—who were otherwise favored with the right religious, family, geographic, and educational ties. But a significant number of "outsiders” created their own road to success, overcoming significant odds. The new book Paths to Power explores the demographics of leadership in the U.S. over time and offers lessons for the next generations. In this Q&A, author Anthony Mayo discusses what research tells us about who makes it to the top of the American business ladder, how access to power appears to be widening today, and how the face of leadership might change in the future. | |||||||||||||
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[Full Article]
Jan-18-2007
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| Why New IT Managers Fail | |||||||||||||
| It's an old story: Brilliant individual contributor gets promoted to IT manager, then crashes and burns. But why? For 15 years, Harvard Business School professor Linda A. Hill has studied workers struggling with the transition to management. Difficult as that shift has always been, she says, it has become even harder as companies have gotten leaner, less siloed and more integrated with customers and suppliers. Hill says that although most new managers see themselves as leaders, use the rhetoric of leadership and feel its burdens, they just don't get it. | |||||||||||||
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[Full Article]
Jan-18-2007
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| Call Recording in the Call Center Can Facilitate Coaching | |||||||||||||
| Call recording is a great tool to use in the call center as it enables center managers and supervisors to effectively monitor a conversation between an agent and a customer. This call recording also presents an effective coaching and training tool that can be used to empower agents to be better equipped to perform the tasks involved with their jobs. | |||||||||||||
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[Full Article]
Jan-18-2007
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| High-End Job Market Sees Surge in Activity | |||||||||||||
| U.S. employers added 167,000 jobs to nonfarm payrolls in December, sending a signal of strong economic health for the American economy. What does this growth mean for the higher-end $100,000+ job market? There will be a spike in job-hopping activity in January, according to TheLadders.com, an online service for $100,000+ jobs. The company’s Quarterly Executive Employment Outlook for Q406 found that opportunities abound for the nation’s top earners and top employers. TheLadders.com’s Executive Employment Outlook measured hiring activity across a variety of metrics and found the hottest $100,000+ job markets to be San Francisco, New York, Boston, Seattle, Washington, D.C., Chicago, and San Diego. Thanks in large part to renewed growth in the technology and Internet sectors, San Francisco has emerged as the top talent magnet; it’s the metro area with the highest number of job-seekers from other locations looking to get into the Bay Area. San Francisco also has the least competition for every available job; it currently boasts a 1:1 ratio between job seekers and job postings on TheLadders.com. Among the firms doing the most high-end hiring in the region are Cisco Systems, eBay, Sun Microsystems, Google and Charles Schwab. Elsewhere in the U.S., New York and Boston have also seen exceptional strength in the financial and healthcare sectors. Companies such as Citigroup, Fidelity Investments, Ernst & Young, Schering-Plough, Wyeth and The Charles Stark Draper Laboratory all contribute to the allure of the east coast. Likewise, Seattle, Washington, D.C., Chicago and San Diego have maintained a steady balance of job openings and job-seeking activity. The tightest markets among the top 20 DMAs in the US are Detroit, Tampa and Dallas. All three have seen decreases in out-of-state job searches and stiff competition for every available opening. Among active job seekers, optimism reigned supreme in the fourth quarter of 2006. A strong majority (62 percent) of executives said that now is a better time to be in the job market than last year. Moreover, 36 percent anticipated having to apply to less than 20 job listings before getting an offer. During the same period last year, the same percentage of job seekers anticipated having to apply to 20-50 listings. Optimism is on the rise. Likewise, 35 percent of this year’s job seekers expect to be in the job market for just 3 months or less. In 2005, executives braced for longer 3-6 month searches. In a sign that January will live up to its reputation as the prime time for executive job searches, 32 percent of those surveyed by TheLadders.com said they knew of at least 2 peers who were also actively seeking a new position. | |||||||||||||
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[Full Article]
Jan-18-2007
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