Free Membership
Existing Members
Weekly e.Newsletter
Expert Insight
Tech Showcase
Breaking News
Research Center
Required Reading
Advertising Info
About Us
Site Search
|
| |||||||||||||
| Agent Alliance Selects inContact | |||||||||||||
| inContact, Inc., a provider of on-demand contact center software and agent optimization tools, announced that it has been selected by the Agent Alliance as the group's preferred contact center software solution to offer into the marketplace. The Agent Alliance is an established organization of premier marketing and sales companies within the telecommunications industry. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. | |||||||||||||
|
[Full Article]
Nov-13-2009
|
|||||||||||||
| Altitude Software Delivers Skype Access to Contact Centers for 480 Million Users | |||||||||||||
| Altitude Software, a contact center solutions vendor, announced the general availability of Skype for Asterisk built-in with its Altitude IP Contact Center solution, an enterprise customer interaction management solution suite. This will enable Altitude Software contact center customers to gain access to 480 million skype users worldwide, by adding Skype as a new interaction channel to their Altitude uCI platform in the contact center. Companies can use the new functionalities to set up single "global toll free" numbers, and provide effective support and service to customers making skype calls to the contact center. | |||||||||||||
|
[Full Article]
Oct-17-2009
|
|||||||||||||
| WorkForce Management Software Group: Community Version 3.5 Available for General Delivery | |||||||||||||
| The WorkForce Management Software Group, Inc. (WFMSG), the provider of the Community workforce management solution, announced that version 3.5 of their Community workforce management solution has completed beta testing, is in production and available for general delivery. Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be readily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further investment required. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. | |||||||||||||
|
[Full Article]
Oct-17-2009
|
|||||||||||||
| ScriptLogic Revs-Up Desktop Authority in Version 8.0 | |||||||||||||
| ScriptLogic Corporation, a provider of systems lifecycle management solutions for Microsoft Windows-based networks, announced the availability of Desktop Authority 8.0. With new desktop management capabilities including scheduling and Wake-On-LAN, ScriptLogic's comprehensive desktop lifecycle management solution delivers unprecedented flexibility in managing Windows desktops, and now servers, across networks of any size. | |||||||||||||
|
[Full Article]
Sep-18-2009
|
|||||||||||||
| eglue Helps Mexicana Airlines Improve Customer Experience | |||||||||||||
| eglue, a software provider that maximizes the return on customer interactions, and Mexicana Airlines announced the successful deployment of a solution based on the eglue InterAct Suite that helps the airline generate additional revenue during customer interactions at airport check-in. eglue InterAct is at the heart of Mexicana's new Baggage Manager solution, which calculates excess baggage fees in real time and automates the billing and collection process at airport check-in with a 'one-stop shop' approach. The Baggage Manager has helped reduce check-in time from 15 minutes in some cases to two minutes for customers who have excess baggage, significantly improving the customer experience. The airline has also seen a 10-15 percent increase in its excess baggage fees collection. | |||||||||||||
|
[Full Article]
Sep-18-2009
|
|||||||||||||
| |||||||||||||
