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| Knoa Delivers Global End-User Monitoring Solution Offering | |||||||||||||
| Knoa Software, a provider of end-user experience and performance management software, announced the general availability of Knoa Global End-User Monitor (GEM). Knoa Global End-User Monitor enables organizations to monitor end-user experience and interaction for all desktop and web-based applications running on users' desktops. The product collects comprehensive, global metrics on software utilization, application health, application response times, user behavior, user experience and desktop performance. Knoa GEM is unique because of its ability to collect a broad range of metrics across all applications that a company runs without any configuration, instrumentation, scripting, templates or cartridges -- simply download, install and immediately begin collecting metrics for all applications executed by end users. | |||||||||||||
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[Full Article]
Aug-28-2009
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| CallCopy's New cc: Insight Platform Helps Contact Centers Monitor Business Performance in Real-Time | |||||||||||||
| CallCopy, a provider of innovative call recording, quality management and performance management solutions, has introduced the cc: Insight Platform, a real-time performance management system. The customizable solution provides a flexible platform for executives and managers to view and respond to actionable data in a quick and concise manner. cc: Insight is offered as an integrated part of cc: Discover, CallCopy's suite of contact center solutions. Real-time performance metrics are delivered through a highly customizable interface, which can be displayed on TV screens and supervisor or agent desktops. Additional components allow content to be viewed on mobile devices and smart phones, providing real-time updates anytime, anywhere. | |||||||||||||
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[Full Article]
Aug-28-2009
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| The Process of Empowerment | |||||||||||||
| by Rosanne D'Ausilio, Ph.D., President Human Technologies Global, Inc. Empowerment is the process that allows one to gain the knowledge, skill-sets and attitude needed to cope with the changing world and the circumstances in which one lives. Empower your people such that they can take care of customers in one interaction or transaction. Why? Empowerment: | |||||||||||||
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Aug-07-2009
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| Call Compliance Inc. Signs Letter of Intent with Execuserve Corp. to distribute Hire-Intelligence Employee Evaluation Software Worldwide | |||||||||||||
| Call Compliance Inc. announced that it has signed a Letter of Intent to enter into an exclusive licensing agreement to distribute the Execuserve Corp. Hire-Intelligence software program. The program conducts dynamic assessments of prospective job seekers with embedded features, including artificial intelligence, calculates and assesses customizable job skills and behavioral characteristics required of prospective job seekers, in addition to applicant tracking features and customized interview guides. The assessments are then used to create job-specific profiles which serve as benchmarks for future hiring. Together, the companies intend to create a contact center specific agent evaluation tool. | |||||||||||||
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[Full Article]
Jul-29-2009
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| ASP Announces "Best Web Support Sites of 2009" | |||||||||||||
| The Association of Support Professionals (ASP) has just published a new 166-page book that offers a unique, behind-the-scenes look at how ten leading technology companies have developed world-class Web support sites. Based on the ASP's annual "Ten Best Web Support Sites" awards competition, the book looks at the ten companies that the ASP's judges selected as market leaders in online support. Each profile includes a discussion of how the site developers overcame a major challenge in site design, customer interaction, internal politics, resource management, technology implementation, or other issues. In addition, each profile provides an illustrated walk-through of three key features of the site. Copies of "The Ten Best Web Support Sites of 2009" are available directly from the ASP for $95 (member price $60). | |||||||||||||
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[Full Article]
Jul-29-2009
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