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| CodeBaby Launches CodeBaby Studio 4.0 | |||||||||||||
| CodeBaby has unveiled its latest software, CodeBaby Studio 4.0. The eLearning product allows companies to quickly and easily create engaging online training using 3D avatars. Along with the updated, easy-to-use interface, CodeBaby Studio 4.0 has two motion capture (mocap) characters available now and more available later this year. Additionally, the software reads MP3 formats and is Windows 7 compatible. With automatic lip-sync and auto-animate, users do not need animation experience to create a customized CodeBaby Conversation. Users simply choose a CodeBaby Character, upload audio, and animate to create a memorable training session. | |||||||||||||
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[Full Article]
Jun-18-2010
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| Parature Announces Parature for Facebook | |||||||||||||
| Parature, a provider of on-demand customer service software, announced Parature for Facebook, the industry's first customer service and support application on Facebook fan pages. Parature for Facebook will enable organizations to easily be where their customers are to engage in conversations -- that are going on with or without them -- and to deliver quality support directly from their company's Facebook fan page. From the moment that Parature for Facebook is installed, organizations can monitor their Facebook wall conversations, posts and comments in real time, gaining a whole new level of customer visibility and engagement. Parature customers can enable their fans to search their knowledgebase, submit tickets and chat with customer service agents directly from Facebook using Parature Customer Service software. | |||||||||||||
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[Full Article]
May-14-2010
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| NICE Launches Next Generation NICE IEX Workforce Management Solution to Optimize Customer Dynamics | |||||||||||||
| NICE Systems, a global provider of advanced solutions that enable enterprises to extract Insight from Interactions, introduced its next generation workforce management solution. NICE IEX Workforce Management Release 4, part of the NICE SmartCenter suite, delivering multi-dimensional visibility, multi-channel adherence, an open architecture, and expanded multiple language support, along with a new rich client and new personalization features. | |||||||||||||
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[Full Article]
May-14-2010
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| Callidus Software Extends Sales Performance Suite with New Sales Coaching Solution | |||||||||||||
| Callidus Software Inc., a provider of Sales Performance Management (SPM) solutions, announced the launch of its new Sales Coaching solution. With the new SaaS product, powered by ForceLogix, Callidus now enables businesses to coach and optimize their sales force's execution as part of a comprehensive sales performance management solution. Under the agreement, signed in the second quarter of 2010, Callidus has received exclusive rights to be the only SPM vendor to sell ForceLogix' SalesForce Optimizer solution. Callidus enables businesses to rank individual sales reps by standard performance indexes, such as quota and earnings attainment, territory performance, and revenue growth. Root cause analysis of variations in these indexes then allows sales leaders to seamlessly correlate that performance with key behaviors, including deal profile, sales methodology, skills and competencies, and education and training. | |||||||||||||
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[Full Article]
Apr-16-2010
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| Enkata Unveils Activity Tracker, a Data Capture Breakthrough for Analytics | |||||||||||||
| Enkata, a provider of analytics-powered performance management software, announced the availability of Enkata Activity Tracker. This technology innovation captures data directly from service agent desktops to support analytics-powered applications thereby eliminating the need for costly, time-intensive IT data integrations. Enkata's performance management solutions, including Automated Contact Reasoning, First Contact Resolution, Enkata Manage, and Enkata Discover, are now available with Activity Tracker. | |||||||||||||
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[Full Article]
Apr-16-2010
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