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| NICE Mobile Reach Selected by Telefónica to Provide Exceptional Customer Service | |||||||||||||
| NICE Systems announced that NICE Mobile Reach, a solution for mobile customer service, was selected for initial deployment by Movistar, Spain's largest telecommunications operator and a brand of Telefónica Spain. The solution will serve as a bridge between Movistar's self-service mobile app and the contact center, engaging customers based on their intent, profile, and the context of the interaction. With NICE Mobile Reach, Movistar will increase customer engagement, improve customer satisfaction, and provide efficient and effective assisted service across channels. | |||||||||||||
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[Full Article]
Feb-22-2013
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| LANDesk Now Offering FAST START | |||||||||||||
| LANDesk Software, a provider of endpoint, systems lifecycle and IT service management, today announced LANDesk® Service Desk FAST START, an exciting new approach to Incident Management, often the first step in implementing an ITIL-verified service management solution. Leveraging LANDesk's years of Service Desk development and customer experiences to introduce a pre-configured SaaS Service Desk solution, LANDesk Service Desk FAST START provides enhanced functionality and quick deployment to address service management needs now. FAST START quickly unlocks the benefits of service management and provides a platform for the addition of any ITIL-verified service management processes to be deployed later, while delivering real business value today. | |||||||||||||
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[Full Article]
Jan-25-2013
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| Noble Systems Releases Noble Maestro 7.1 for Contact Center Management | |||||||||||||
| Noble Systems Corporation, a provider of unified contact center technology solutions, announced the release of Noble Maestro 7.1, the newest generation of Noble Systems’ flagship offering for contact center management and reporting. Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows. Noble Harmony provides remote and mobile access to Noble’s management tools from virtually any web-enabled device, allowing managers to easily stay on top of contact center activities, wherever they may be located. | |||||||||||||
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[Full Article]
Jan-25-2013
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| IT Employment Remains Steady in November | |||||||||||||
| IT employment was essentially flat in November---ticking up only modestly over October's numbers. According to TechServe Alliance, a collaboration of IT services firms, clients, consultants and suppliers, the number of IT jobs grew by 200 jobs in November to reach a level of 4,185,600. Except for the modest dip in September, IT employment has grown every month this year and is up 2.66% on a year-over-year basis. | |||||||||||||
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[Full Article]
Dec-14-2012
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| Angel Simplifies Customer Experience | |||||||||||||
| Angel, a provider of cloud-based Customer Experience (CX) solutions, introduced Angel Cloud CTI Adaptor. With the enhanced Cloud CTI Adaptor, business users gain a real-time view into each customer interaction with the organization, enabling a deeper understanding of the customer and resulting in a more personalized customer experience. The Angel Cloud CTI Adaptor is one of the first cloud-based CTI solutions to enter the market. By deploying a screen pop of customer information embedded within Salesforce when a customer calls the organization, the Angel Cloud CTI Adaptor gives a comprehensive view of the customer that includes product history, preferences and past conversations. | |||||||||||||
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[Full Article]
Dec-14-2012
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