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| Ten Management Practices to Axe | |||||||||||||
| Every few years, a management book or philosophy emerges to change our thinking about the best ways to lead employees. From The One Minute Manager to Who Moved My Cheese?, new and revived leadership concepts have shaped the way we organize, evaluate, inspire, and reward team members. With so many competing management theories in the mix, some ill-conceived practices were bound to take hold -- and indeed, many have. Here's our list of the 10 most brainless and injurious. | |||||||||||||
| [Full Article] Feb-19-2010 | |||||||||||||
| Ten Best IT Jobs Right Now | |||||||||||||
| IT professionals looking to find new employment or upgrade their current positions should investigate job opportunities that address growing demand for technologies such as virtualization, cloud, network security and social computing skills. This article examines 10 IT job titles that could gain traction in 2010 as new technology demands require evolving IT skills. | |||||||||||||
| [Full Article] Feb-19-2010 | |||||||||||||
| Stressed and Distressed | |||||||||||||
| Underappreciated. Overworked. Underpaid. Here's a shock: Stressed-out customer service agents provide lousy customer service. This article presents ways to reduce the tension -- and raise satisfaction -- on both sides of the call. | |||||||||||||
| [Full Article] Feb-19-2010 | |||||||||||||
| Create Better Employee-Training Sessions | |||||||||||||
| An enthusiastic and knowledgeable training leader can create a successful employee-training session. Creating a staff training workshop that is engaging and valuable need not be difficult. However, it does take work, some creative thinking and, above all, the attitude that you are going to make it fun for yourself and your staff. | |||||||||||||
| [Full Article] Feb-19-2010 | |||||||||||||
| A Five-Point Plan for Retaining Your Best Call Center Agents | |||||||||||||
| Jim Collins, in his book From Good to Great, says: "Retaining top performers is essential in today's competitive market. Top performers almost always exceed the performance of average workers by at least 25 percent. Cultivating top performers nets an instant gain and gives your organization the competitive edge.' Keeping your star call center agents in place and engaged takes a solid plan and lots of time and attention to proven people management practices. | |||||||||||||
| [Full Article] Feb-19-2010 | |||||||||||||
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