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| Your Help Desk career: Dead End or Launching Pad? | |||||||||||||
| When Anthony McCloud graduated from Graceland University in 2000, he didn't have a smidgen of business experience. He didn't know the first thing about business processes, customer service, or the quirks and habits of business workers. Now he knows all that and much more. McCloud has spent the past seven years working in help desk-related roles at four companies, including stints for a high-tech equipment maker and a small restaurant chain. The experience he has gained from learning about different businesses and "intermixing" with various types and levels of business workers has been priceless in terms of strengthening his communication and relationship skills. | |||||||||||||
| [Full Article] May-04-2008 | |||||||||||||
| Staffing, Down to a Science | |||||||||||||
| At leading organizations such as Capital One, workforce planning looks far ahead at business goals and forecasts talent supply and demand to ensure that staffing needs critical to success are met. Sophisticated, highly analytical approaches to workforce planning that account for a range of business scenarios enable organizations to predict their long-term needs to almost the very last employee. | |||||||||||||
| [Full Article] May-01-2008 | |||||||||||||
| Avenues for Employee Complaints Seem to be Closed | |||||||||||||
| One of the biggest problems in the workplace is that two thirds of employees say that they are unhappy in their jobs, yet they have no avenue for voicing their concerns or lodging a complaint. The reasons for employee unhappiness varies, but a primary root is that companies do not adhere to a defined set of standards. Some are too forgiving of employee misconduct, while others are managed by people who themselves overstep boundaries and could care less about rules. | |||||||||||||
| [Full Article] May-01-2008 | |||||||||||||
| CEOs, Cash in on Your Staff by Being Good to Them | |||||||||||||
| In today's ruthlessly competitive corporate environment, chief executives are totally focused on shareholder value. They never miss a chance to make an extra buck. That's what they keep telling us, but don't be too sure it's true. Many companies are, in that great economists' buzz-phrase, "leaving money on the table.” In fact, argue experts, many firms are failing to adopt human resource management practices that research has shown would improve their financial performance. | |||||||||||||
| [Full Article] May-01-2008 | |||||||||||||
| 10 Ways for Support Techs to Stay Safe on the Job | |||||||||||||
| As winter gives way to spring, many people are struggling into work with colds and influenza, which they may pass along to co-workers — and to you. In fact, as a deskside tech person, you could easily become infected yourself and then pass the bug on to the next user you visit. This article details a few simple precautions that can help you stay healthy, along with some tips for avoiding other risks when performing support tech tasks. | |||||||||||||
| [Full Article] May-01-2008 | |||||||||||||
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