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| The Community Network Solution | |||||||||||||
| Business leaders are increasingly aware that the health of their enterprise is intimately connected with the health of the communities where they operate. As employers, they sometimes find themselves drawn in to help solve local problems. But they are also often frustrated by those efforts, and no wonder. When a community sets out to address complex problems, such as economic stagnation, sprawl, and failing schools, the effort usually ends up going nowhere. | |||||||||||||
| [Full Article] Mar-06-2008 | |||||||||||||
| 100 Best Companies to Work For | |||||||||||||
| To pick the 100 Best Companies to Work for, Fortune partners with Great Place to Work Institute to conduct the most extensive employee survey in corporate America. Of some 1,500 firms that were contacted, 407 companies participated in this year's survey. Nearly 100,000 employees at those companies responded to a 57-question survey created by the Great Place to Work Institute®, a global research and consulting firm with offices in 30 countries. View the 2008 list! | |||||||||||||
| [Full Article] Feb-17-2008 | |||||||||||||
| 13 Reasons Why Agents Resign | |||||||||||||
| Working at a call center is like being in a sea of penguins � you�re surrounded by many people just like you. Frontline agents often find it difficult to stand out from among the myriad employees who perform the same job. Also, in many call centers, the levels of authority are very visible; managers and supervisors seem to hold all the cards, and there is little flexibility for expressing one�s creativity or individualism. This is why it is critical to pay attention to your employees� subtleties; to know and to acknowledge what is important to each individual and act on it. | |||||||||||||
| [Full Article] Feb-17-2008 | |||||||||||||
| The Stress-Free Call Center? | |||||||||||||
| Businesses are increasingly turning to massage therapy to help combat at-work stress among employees. Call center staff are among those employees to benefit from the traditional anxiety-relieving therapy. | |||||||||||||
| [Full Article] Feb-14-2008 | |||||||||||||
| Firing the Jerk: Wishes for HR Pros in 2008 | |||||||||||||
| HR pros are due for a great year — kind of like the Red Sox in 2004 before they reversed the curse and won the World Series. With that in mind, this article channels a little Tony Robbins your way with a dozen heartfelt wishes for 2008. | |||||||||||||
| [Full Article] Feb-07-2008 | |||||||||||||
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