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Driving Your Training and Development Career
Career advancement for training and learning and development (L&D) managers is challenging to say the least, and there's conflicting advice on how to get ahead in the profession. Some say training professionals should develop a wider role in HR and the business, while others see expanding the core job as the best way to progress.
[Full Article] Feb-07-2008

What to Do When You Have to Lay Off Staff
Layoff from a manager’s perspective is much more difficult than a firing — at least emotionally speaking. With a firing there usually is a justification that the person being fired is not performing up to standards or has done something to warrant termination. Not so with a layoff. The victim of a layoff generally has committed no crime other than to be less senior than others in the organization or perhaps more senior and earning more than his or her colleagues, or just bad luck. Because of this, there can be a sense of guilt on the manager’s part when it comes to layoffs.
[Full Article] Feb-07-2008

Telemarketing Services: The Importance of Agent Training
Choosing a telemarketing services provider to partner with can be a difficult task if time is not taken to decide what your company needs, and which provider offers services that best meet those needs. When it comes to choosing a telemarketing partner, focusing on the agents in that call center and how they are trained by the organization to succeed, can offer insight into whether or not it is the right choice for you.
[Full Article] Feb-07-2008

What to Do After a Layoff
As a staffing agent in California, where mortgage companies comprise his two biggest clients, David Reed deals with the effects of layoffs on a daily basis. At his San Diego, Calif. branch of recruiting giant Kelly Financial Services, stress is the common denominator among recently laid-off candidates, and yet that's precisely the attitude that experts warn against.
[Full Article] Feb-07-2008

The Office: The Bad and the Ugly
There's a reason Dilbert, The Office, and their ilk are so popular. Satire gets old fast, but the appeal of realism endures. And the real world, sadly, is full of lousy bosses. Someone ought to do a study on where these louts come from. Were they abused by their own bosses? Did they toss overboard the ballast of human kindness to hasten the ascent of their career balloons? Or is this an example of absolute power corrupting absolutely? Such research might also demonstrate how ubiquitous miserable managers are. This article details seven signs of a bad boss.
[Full Article] Jan-09-2008

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