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| Ten Recruiting Practices to Nuke | |||||||||||||
| Downturn notwithstanding, employers are screaming for talented people. Yet you have only to review any large employer's recruiting process (and those of many smaller shops) to see a mind-numbing list of requirements, protocols, and hoops for job-seekers to jump through. Think that the smartest and most marketable candidates will take their brains and abilities elsewhere? Of course they will. They'll turn to consulting or find homes at nimble startups. Check out our list of the 10 most obnoxious, profit-killing recruiting practices. | |||||||||||||
| [Full Article] Mar-19-2010 | |||||||||||||
| Secrets of Success in Call Center Agent Recruiting | |||||||||||||
| Centers with poor recruiting and hiring habits suffer from perpetual staff turnover. They constantly find themselves behind the eight ball and do not have the “luxury” of recruiting a pool of quality applicants. By hiring in haste, they end up with a workforce of marginal performers who are ill-suited for the job. These agents soon leave and need to be replaced. The revolving door continues. Good recruiting practices feed quality applicants from which centers can assess and hire talented agents who will stay. | |||||||||||||
| [Full Article] Mar-19-2010 | |||||||||||||
| Ten Management Practices to Axe | |||||||||||||
| Every few years, a management book or philosophy emerges to change our thinking about the best ways to lead employees. From The One Minute Manager to Who Moved My Cheese?, new and revived leadership concepts have shaped the way we organize, evaluate, inspire, and reward team members. With so many competing management theories in the mix, some ill-conceived practices were bound to take hold -- and indeed, many have. Here's our list of the 10 most brainless and injurious. | |||||||||||||
| [Full Article] Feb-19-2010 | |||||||||||||
| Ten Best IT Jobs Right Now | |||||||||||||
| IT professionals looking to find new employment or upgrade their current positions should investigate job opportunities that address growing demand for technologies such as virtualization, cloud, network security and social computing skills. This article examines 10 IT job titles that could gain traction in 2010 as new technology demands require evolving IT skills. | |||||||||||||
| [Full Article] Feb-19-2010 | |||||||||||||
| Stressed and Distressed | |||||||||||||
| Underappreciated. Overworked. Underpaid. Here's a shock: Stressed-out customer service agents provide lousy customer service. This article presents ways to reduce the tension -- and raise satisfaction -- on both sides of the call. | |||||||||||||
| [Full Article] Feb-19-2010 | |||||||||||||
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