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| The Progress Challenge : Working and Winning in a World of Change by Dean Lindsay
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 There is a powerful and important connection between solid leadership, sales success, personal motivation, and customer loyalty. All are achieved by effectively positioning ideas, recommendations, solutions, products, services even ourselves as progress in the minds of those we wish to inspire to action. This book offers a fresh and powerful blueprint for meeting this Progress Challenge. | |||||||||||||
| [ More About This Book ]
Mar-19-2010 | |||||||||||||
| Mojo: How to Get It, How to Keep It, How to Get It Back if You Lose It by Marshall Goldsmith
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 Mojo is the moment when we do something that's purposeful, powerful, and positive and the rest of the world recognizes it. This book is about that moment--and how we can create it in our lives, maintain it, and recapture it when we need it. Executive coach Marshall Goldsmith shares the ways in which to get--and keep--mojo to build a successful business and/or career. Having corporate or personal mojo means controlling three elements: identity (who do you think you are?), achievement (what have you done lately?), and reputation (who do other people think you are, what do other people think you've done lately?). Goldsmith outlines the positive actions leaders must take, with their teams or themselves, to initiate winning streaks and keep them coming. | |||||||||||||
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Feb-19-2010 | |||||||||||||
| Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
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 Forget everything you thought you knew about how to motivate people--at work, at school, at home. It's wrong. As Daniel H. Pink explains in his new and paradigm-shattering book Drive: The Surprising Truth About What Motivates Us, the secret to high performance and satisfaction in today's world is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does--and how that affects every aspect of our lives. He demonstrates that while the old-fashioned carrot-and-stick approach worked successfully in the 20th century, it's precisely the wrong way to motivate people for today's challenges. | |||||||||||||
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Jan-21-2010 | |||||||||||||
| Extraordinary Groups: How Ordinary Teams Achieve Amazing Results by Geoffrey M. Bellman, Kathleen Ryan
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 In this important book, Geoffrey Bellman and Kathleen Ryan reveal that people instinctively sense when a group experience is something special, something different from the ordinary, something that surpasses their expectations in a positive, remarkable, and hard-to-describe way. These are extraordinary groups that achieve outstanding results. Members of extraordinary teams -- individually or collectively -- experience a profound shift in how they see their world. They are transformed. However large or small, visible or intangible, such transformations happen because the group experience satisfies core needs that members intuitively bring to any group they join. Based on an extensive field study and filled with illustrative examples, Extraordinary Groups presents Bellman and Ryan's tested Group Needs Model. | |||||||||||||
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Dec-18-2009 | |||||||||||||
| Customer Centricity through Workforce Optimization by Bill Durr
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 To become customer-centric, the entire enterprise needs to be aware of and respond to what s important to customers. To make this transformation, enterprises need to vastly improve their employees skills, knowledge and business instincts, as well as build new processes developed from an outside-in perspective. This is the province of workforce optimization. "Customer Centricity through Workforce Optimization" offers contact center managers a detailed roadmap for transforming the workplace through workforce optimization. Whether you're new to contact centers or an industry veteran, you'll learn key concepts that will help you to take your center to the next level of performance and get the most out of your most valuable resource your people. | |||||||||||||
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Nov-13-2009 | |||||||||||||
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