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Using Feedback to Motivate the Staff
Each person has unique biological, emotional, cognitive, or social forces that activate and direct behavior. So it is important to remember, what clearly motivates one may de-motivate another. Fortunately, there are a number of motivating actions and activities that appeal to a class of individuals, such as support personnel.
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Driving Your Training and Development Career
Firing the Jerk: Wishes for HR Pros in 2008
What to Do After a Layoff
Telemarketing Services: The Importance of Agent Training
What to Do When You Have to Lay Off Staff
New Workers Sorely Lacking Reading, Writing Skills
Are You Embellishing Your Resume or Just Plain Lying?
What Makes A CIO Effective?
Has Grooming Talent on the Inside Gone by the Wayside?
The Office: The Bad and the Ugly
Growing CEOs from the Inside
Anger Management in the Training Room
How to Recruit and Retain the Net Generation
Bonus Busting
The Evolution Of the CIO


New Study Identifies Jobs at Risk for Offshoring, and Implications and Benefits for the U.S. Job Market
According to a new survey by CareerBuilder.com and researchers at the Wharton School of the University of Pennsylvania, thirteen percent of employers said their companies outsourced work to third party vendors outside the country in 2007. According to respondents who offshore, more firms are offshoring high-wage, high-skill jobs that were once thought to be immune to global competition. Twenty-eight percent of these employers reported more high-skill services positions are being sent overseas to third parties or foreign affiliates in need of management, technology and sales and marketing know-how. Examples of jobs companies plan to offshore:

  • Computer programmers - 32 percent
  • Software developers - 32 percent
  • Customer service - 25 percent
  • Systems analysts - 16 percent
  • Sales managers - 8 percent
  • Graphic designers - 8 percent
  • HR personnel - 7 percent
  • General managers - 6 percent
  • Marketing personnel - 5 percent
  • U.S. Executives Report Employee Retention a Top Priority in 2008
    More than 80 percent of business executives consider employee retention a top priority, according to the annual Employee Turnover Trends survey by TalentKeepers Inc., a global provider of employee retention research. The survey finds that 81 percent of executives consider employee retention an important business priority, a staggering jump from the 41 percent in 2007 who considered employee retention a top priority.

    What's interesting to note is that although there is a growing concern for employee retention as a business priority, executives seem to be more optimistic about their own situation than they are about others in their industry -- expressing an "it won't happen to me" mentality. Almost 40 percent of respondents believe that turnover will increase within their industry, but only 21 percent expect their own turnover to worsen.


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    2008 Service & Support Metrics Survey Results

    This annual survey explores the state of enterprise service and support -- current industry trends, future plans, technology adoption, workforce issues, benchmarking strategies, metrics and other areas.

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