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Smart companies today realize that great service is essential in remaining competitive in today's market. Accordingly, the customer support operation is playing a more strategic in role in the overall organization. As a result, support professionals are under increased pressure stay on top of the latest technologies to streamline their operation, ensure their people are trained properly and understand what trends are developing to help chart their future. To do this, they need access to timely and relevant information about the support services industry. supportindustry.com, a privately owned company located in Santa Barbara, CA, is an online resource dedicated to providing valuable content and data on a variety of topics that directly relate to the profession of customer support. Joining supportindustry.com is free and keeps members informed about what they need to know to more effectively deliver superior customer support. As an additional avenue of information for support professionals, supportindustry.com launched crmindustry.com in July 2001. crmindustry.com is dedicated to providing members information on all aspects related to customer relationship management. supportindustry.com members may also freely access the members only section of crmindustry.com. As the industry continues to grow, supportindustry.com is dedicated to evolving with the marketplace and adding new features and functionality. Please e-mail feedback@supportindustry.com with what you want to see on the web site! |
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